Consumer vulnerability

Mike Kellett – Forbes Securities

Mandated vulnerability checks ensure accurate and complete identification

A mortgage and protection brokerage in Liverpool has mandated the completion of vulnerability assessments for all customers, as the FCA warns financial services of “weak identification” of vulnerable clients.

Paul Russell – Paul Russell Financial Services

Without smart technology, significant consumer vulnerabilities go unnoticed

For his consumer vulnerability management software, ease of use, wealth of data, one-to-one support – and MorganAsh’s financial services pedigree – made MARS the solution of choice.

Sam Whybrow – Thanks Wealth Planning

Acting positively on a discovered consumer vulnerability

Think you know your customers? You can’t know what your customers haven’t told you. A vulnerability assessment showed that a client was dyslexic – but what should the financial adviser do?

Sheriden Davy – James Sharp & Co

Better data, better evidence, more robust compliance

As part of its preparation for Consumer Duty, James Sharp implemented MARS, the MorganAsh Resilience System, to assess, measure and report on their customers’ vulnerabilities.