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News, webinars, blogs, white papers and podcasts
News from MorganAsh
London & Colonial Assurance PCC Plc, a life insurance provider based in Gibraltar, has adopted the MorganAsh Resilience System (MARS) to support its efforts to identify and support vulnerable customers in the UK and internationally.
PayPlan, one of the UK’s largest debt management companies, has adopted the MorganAsh Resilience System (MARS) to better identify and assess vulnerable customers.
Vulnerable customer webinars
Equity release’s very nature as a product means that the need to assess, identify and manage vulnerable customers is always of paramount importance. This webinar tackles this topic in depth, with an outstanding lineup of contributors.
The FCA’s customer vulnerability survey, sent to many firms, is a clear step towards finding out the financial services sector’s progress on Consumer Duty. We discuss what can be learned from this exercise.
The MorganAsh blog
In a webinar on 9 July 2024, LexisNexis Risk Solutions joined forces with consumer vulnerability specialist MorganAsh, to shine a light on ways to enable wider engagement across your full customer base. The audience raised a series of questions, which LexisNexis and MorganAsh have answered here.
While there hasn’t been much to celebrate about in this environment of higher interest rates, one positive is the resurgence of annuities. From their decline and near extinction following the introduction of greater pension freedoms in 2015, annuities, which provide retirees with a guaranteed income for life, are soaring in popularity amid high interest rates – and are now generating far better returns.
White papers
This paper examines the FCA handbook rules on Consumer Duty regulations, specifically principle 12. We extracted some key rules in order to explain the practical implications.
This paper takes a balanced view of both the opportunities and the challenges of implementing a Consumer Duty strategy – and how everything revolves around the proper recording and maintenance of consumers’ characteristics.
Vulnerable customer podcast Duty Calls
There is still a great deal of uncertainty about how someone is defined as vulnerable; what a vulnerability is. The FCA’s data (confirmed with live data from MorganAsh’s vulnerable consumer management tool, MARS) shows that around half of all people can be defined as vulnerable. Yet others say that they have only a few per cent of vulnerable consumers. Can this be true? Andrew Gething and Johnny Timpson OBE try to dig into the answers.
While people prepare to report under Consumer Duty, Andrew Gething observes that one of the things many companies don’t understand is that Consumer Duty also requires them to report under the Equality Act. The Act has been around for some years, but many haven’t recognised the part it plays in Consumer Duty. Johnny Timpson OBE shares his thoughts.
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