MorganAsh

In June of 2019 I received literature from my Annuity Company LV= and noticed a flyer asking if they could help or support me in any way. I rang the helpline number and spoke to a lovely customer services lady and asked if LV= could support me in caring for my very sick husband Dave, who had been discharged from hospital at the end of February.

My husband was quite poorly and lived with C.O.P.D, Peripheral Vascular Disease, Vascular Dementia, Aortic Stenosis, Congestive Heart Failure, Atrial Fibrillation, Hypertension, Chronic Kidney Disease and very high falls risk, the reason he needed support to get out of bed. We needed night care to assist Dave who was getting up 8 or 9 times in the night to use his commode to pass urine. Unfortunately, this meant that I was not able to sleep through the night. We had funding from the Council for 3 nights which was not enough I have health problems of my own and even with the help of our daughter a night without sleep has a really negative affect on me.

The lady on the LV= helpline took my name and address and said that she would send me a form to fill in and to explain my circumstances, which I did. A week later I received a call from Samantha at LV= who had a long chat with me regarding my husband Dave and said that they would like to offer me the Care Navigator service with MorganAsh.  The service provides researchers and nurses who seek the appropriate care for their clients. Samantha is lovely, so kind and easy to talk to. I could see a light at the end of the tunnel. Samantha informed that I would receive a phone call from one of the Care Navigator nurses.

Two days later I received a phone call from Kay of MorganAsh, one of their lovely nurses. Together we discussed all of Dave’s medical conditions, my health conditions and the impact it was having on me and explored different types of care in the home, for when Dave returned from hospital. During this time Kay went on annual leave and I was still supported by her lovely colleague Paula until she returned. Dave’s health was deteriorating and unable to mobilise due to his vascular disease. The doctors at the hospital advised me to look for a Nursing Home for him. I was dreading the thought of doing this. Once again Kay reassured me and told me that they would do the research for me. Kay is wonderful, a gentle, kind, professional, empathetic lady.

Unfortunately, Dave’s journey ended there in hospital.  In July the day after our 45th wedding anniversary. Dave passed away peacefully with me and my daughter by his side.

I am so grateful to MorganAsh for their support through a very difficult time for my family, especially Kay and Paula. I felt they were there for me, by my side. Thank you both so much, your help and kindness will never be forgotten.

Kay spoke with LV= for me and LV= agreed to pay for Dave’s funeral, which I was otherwise finding it difficult to afford.

Thank you to LV=, particularly Samantha, for introducing me to MorganAsh.  Your company gave me a wonderful service that I will never forget, I didn’t realise there was so much kindness in the world.

Kindest regards

Kath F.

Photo of Kath and Dave at Birchington-on-Sea, in 2018.

Our clients say:

I would comment that I am extremely pleased with the handling of this application from submission to the confirmation of acceptance within a time span of ten days. It clearly demonstrated the efficiency of the telephone interview process which in this case took place within a few days of receipt of the application. I feel that particularly where the applicant is female it is more satisfactory for the client to discuss health and medical background issues as the client feels more comfortable talking to a ‘neutral’ person. Additionally, it takes the responsibility off the intermediary in the knowledge that any non-disclosure does not rest with him/her. I did ask my client in this particular case how she felt about the tele-interview and received a very positive response confirming her entire satisfaction with the process. Thanks, and ‘well done’.

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