The need for a vulnerability assessment may be new to your customers. They may be uncertain as to why this is needed.

Following an assessment, MARS provides a ‘Resilience Rating’ of each consumer’s characteristics. The rating is like a credit score, but what does it mean?

Obtaining good vulnerability data from consumers requires trust and understanding from both those asking the questions and those giving the answers. Good results are not difficult to achieve.

A useful reference of terms commonly used within MARS, the MorganAsh Resilience System. An understanding of these can help users to get more from the software and better manage vulnerable consumers.