The principles of MARS

Written By Peter Labrow

The video outlines the important principles which underpin the MorganAsh Resilience System, MARS. Understanding these will help users get the most from MARS.

 

Downloads

Introduction to MARS

This guide provides an initial introduction to MARS. It outlines what MARS does to help organisations meet the needs of Consumer Duty and provide fair outcomes for vulnerable consumers. It covers how MARS works, how it uses the MARS Resilience Rating, and how to get started using MARS for the first time. It also covers the principles which underpin MARS, including understanding severity and circumstances, delivering consistent assessments, how MARS can be configured for each business and the requirements of GDPR.

Download PDF (1.4MB)

The MARS Resilience Rating

This guide explains in depth how the MARS Resilience Rating works. The MARS Resilience Rating is a powerful method of more objectively defining how vulnerable or resilient a consumer is. This helps firms to evidence how they meet the FCA’s Consumer Duty regulations. The Resilience Rating assesses consumers holistically, on primary and secondary characteristics – including health, wealth, life events, financial capability, engagement capability, support network and the permanency of their vulnerability status.

Download PDF (7.7MB)

Peter Labrow

Head of marketing at MorganAsh. Consumer vulnerability champion. Writer and storyteller. Co-author: Is It News?

Next

Adding new customers