News from MorganAsh
Press releases from MorganAsh and coverage in the media about us, our products and services.
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Consumer Duty: Who monitors the customer?
| MorganAsh press release
The FCA’s recent ‘Dear CEO’ letter, on 3 March, reiterated the requirements for Consumer Duty. One item was: “The Duty makes clear that firms must provide support that meets the needs of customers, including those with characteristics of vulnerability, throughout the life of the product or service.”
Comment from MorganAsh - ONS consumer price inflation figures 18 April 2023
| MorganAsh press release
Following the release of the latest ONS consumer price inflation figures, we have a comment from MorganAsh.
Training for vulnerability is not enough to meet Consumer Duty, says MorganAsh
| MorganAsh press release
Training frontline staff and advisers to identify and manage vulnerabilities is not enough to meet the upcoming Consumer Duty regulations, a leading vulnerability expert has warned.
Consumer Duty: Sourcing vulnerability data
| MorganAsh in the media
Originally published in The Intermediary
Vulnerability guidance raised the need to assess and consider the vulnerability of consumers. Consumer Duty regulations added the need to evidence that we have assessed these vulnerabilities and can monitor these over the lifetime of the products.
Comment from MorganAsh - interest rate rise 22 March 2023
| MorganAsh press release
Following the Bank of England’s announcement to raise interest rates from 4% to 4.25%, we have a comment from MorganAsh.
Consumer Duty: From where do you get vulnerability data?
| MorganAsh press release
Many firms implementing Consumer Duty find that they struggle with the need to evidence the vulnerability of their customers.
MorganAsh brings new upgrades to MARS vulnerability tool ready for Consumer Duty
| MorganAsh press release
With just a few months to go until Consumer Duty comes into force, MorganAsh has announced a raft of new upgrades to its vulnerability tool for advisers.
How understanding vulnerability data could help resolve life cover challenges
| MorganAsh press release
A recent report by Swiss Re ‘Life Cover Payouts – under the microscope’ revealed some challenges for new and existing life policies. An increased understanding of customers’ vulnerability required under Consumer Duty regulations could help to resolve these potential harms.
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