Consumer Duty – the challenges and opportunities of ensuring protection
This paper takes a balanced view of both the opportunities and the challenges of implementing a Consumer Duty strategy – and how everything revolves around the proper recording and maintenance of consumers’ characteristics.
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When looking at Consumer Duty, there is a natural focus on the challenges – after all, firms will have to adapt systems, training, workflows and more. But from this richer data can spring some great opportunities.
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Understanding the implications of vulnerability within Consumer Duty
Our latest Consumer Duty white paper
This paper examines the FCA Handbook Rules on Consumer Duty Regulations, specifically Principle 12. We extracted some key rules in order to explain the practical implications.
Latest podcast
Where are you on the vulnerability and Consumer Duty roadmap
Our latest Consumer Duty webinar
Understandably, advisers and firms are at different stages of Consumer Duty adoption. This episode looks at the progress within the financial services industry – with Tony and Andrew looking in depth at the different approaches to adoption. They also examine how different parts of the value chain are approaching Consumer Duty – and how this may introduce inconsistencies.
Latest webinar
How will Consumer Duty’s rules work in the real world?
Our latest Consumer Duty webinar
The FCA’s principle-based rules on Consumer Duty are one thing, but how are these likely to be applied in real life? Just how will these principles be followed in practice? This webinar tackles this head on. The panel takes specific Consumer Duty rules and explores how advisers and firms might apply these in real situations – providing a valuable insight into not only how these rules will be accommodated but also how the rest of Consumer Duty might be best applied.