The upside of vulnerability – matching services to consumer needs
This webinar explores signposting, and how it can be better used; how services are embedded in products and how we can better match these to consumers’ needs; how far do we need to go to reduce potential harms. The expert team consists of Johnny Timpson OBE, FRSA, Financial Services Consumer Panel member and Financial Inclusion Commissioner; Paul Roberts, owner and director of MyProtectionExpert and Andrew Gething, founder and managing director of MorganAsh.
Latest white paper
Understanding the implications of vulnerability within Consumer Duty
Our latest Consumer Duty white paper
This paper examines the FCA Handbook Rules on Consumer Duty Regulations, specifically Principle 12. We extracted some key rules in order to explain the practical implications.
Latest podcast
What are the ‘harms’ encompassed within Consumer Duty?
Our latest Consumer Duty podcast
Consumer Duty frequently mentions harms – but what are these? How do you go about assessing harms for your products and services? Some harmful outcomes are not trivial – and quite a lot of other circumstances can lead into those harms. Andrew Gething explains to Tony Crane how to look at harms in the context of a product and assess how large the harm is – or potentially could be. Andrew shares his firm’s experience of undertaking risk assessments to quantify risks – and how this can be applied to financial products and services.
Latest webinar
The three Cs: customers, Consumer Duty and communications
Our latest Consumer Duty webinar
How understandable are firms’ communications? How well do they work for those with learning disabilities, a lack of financial understanding, language disorders, poor English skills, hearing problems, or poor sight? Setting these aside, clarity of communications affects all consumers. This webinar examines the requirements of Consumer Duty – and how organisations can best implement communications strategies to address any shortcomings which may lead to potential harms. The webinar will be hosted by Peter Labrow, head of marketing at MorganAsh. He chatted with Andy Kirby, CEO and co-founder of Money Alive and co-founder of Adviser Home, and Robin Harries, lead consultant at communications business Quietroom.