Customer vulnerability workshop

MARS usage review

For firms deploying the MorganAsh Resilience System, MARS, we can provide review workshops which ensure that firms get the most from the software, and meet the FCA’s requirements.

Aim: To review customer vulnerability management using MARS to ensure the best use of the software; update on MARS developments and gaining maximum benefit.

Audience: Users of MARS.

Duration: 1-hour sessions

Location: Remote, on Microsoft Teams.

Fee: Varies, subject to scope.

Topics covered include:

  • The FCA’s requirements on customer vulnerability.

  • How MARS is being rolled out.

  • Take-up rates by consumers.

  • Benchmarking against other similar companies.

  • Reviewing vulnerability results.

  • How treatments are being used.

Outcomes:

  • A review of how MARS is being used, highlighting any issues, and improvements that can be made.

  • Plans for improvements where appropriate.