“Let’s see what happens to someone else”
It seems that quite a few firms are waiting for the FCA to take action before putting their full weight behind managing consumer vulnerability. After all, if there is little or no action, then there’s perhaps little or no need to do anything? Recorded before the FCA performs its first review, Andrew Gething and Johnny Timpson OBE discuss how firms should be preparing – and what the regulator is likely to do.
