Many in financial services fear that Consumer Duty, and the enhanced requirements to manage vulnerable customers, will add costs without creating any benefits. Will administration costs increase fees to consumers? Will firms actively select to avoid vulnerable customers when defining their target market? Join us, on the Duty Calls podcast – as we explore some of the consequences of Consumer Duty.

“What did the Romans ever do for us? – is a great line from the Life of Brian. In this episode, we ask what will Consumer Duty do for the financial services?  We will also discuss why vulnerability is probably the hardest part to implement. 

In this episode, we discuss data and intrusion. Where can we obtain vulnerability data? Are we allowed to ask the consumer, and if so, are we allowed to ask intrusive questions? What has been the experience thus far, do consumers engage, and how do they feel about privacy and GDPR?