Will AI solve the customer vulnerability challenge?

Will AI solve the customer vulnerability challenge?

While there are several different ways to approach consumer vulnerability, one view is that artificial intelligence (AI) will provide the silver bullet which solves the issue. This paper explores those issues and offers some perspective on the AI’s prospects of being the hoped-for panacea.

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Peter Labrow

Head of marketing at MorganAsh. Consumer vulnerability champion. Writer and storyteller. Co-author: Is It News?

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Customer vulnerability: your questions answered

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Understanding the implications of vulnerability within Consumer Duty