MARS training and workshops
We help firms get the most from MARS, the MorganAsh Resilience System – whether that’s training new users or helping organisations assess whether they’re exploiting MARS to the full.
MARS user training
MARS is a powerful system to help firms manage vulnerable customers, especially regulated firms aiming to meet the requirements of Consumer Duty. This workshop enables users of MARS to understand the key concepts of customer vulnerability and use MARS to manage their firm’s vulnerable customers.
Configuring MARS for customer vulnerability management
MARS is a powerful software system which enables firms to more easily and cost-effectively manage vulnerable customers. MARS is highly configurable; the purpose of this workshop is to ensure that firms get the most from MARS and that it aligns with their products, services, culture and processes as closely as possible.
MARS pathways, needs and signposting workshop
Pathways are a powerful part of the MorganAsh Resilience System, MARS. This workshop is designed to help those who will be responsible for managing a firm’s pathways (or signposting) to get the most from this highly configurable system.
MARS usage review
For firms deploying the MorganAsh Resilience System, MARS, we can provide review workshops which ensure that firms get the most from the software, and meet the FCA’s requirements.