MorganAsh
More information: Call 0330 159 8167 or e-mail us

Help with navigating care

Our proactive Care Navigator is a personal one-to-one service that helps people to find the right care, or care home, for themselves or for a loved one.

Help with navigating care
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From start to finish the whole journey has been nothing but brilliant. Once I’d spoken to the nurse I felt like a weight had been lifted off my shoulders. I didn’t realise how stressful finding the right care would be. I would highly recommend this service to anyone looking to find care for their mother or father.

Care Navigator customer

James’ story

James was his mother’s carer, but needed to move away to pursue a career opportunity – and wanted to plan ahead for when his mother wouldn’t be able to manage alone.

Karen's Story

Not knowing exactly when the time would come for her father to move into a care home, Karen and her husband decided to get the ball rolling and plan for the future.

Kath’s story

Dave, Kath’s husband, was extremely poorly with a complex range of illnesses. Desperately needing support, Kath turned to her insurers, LV=, and to MorganAsh.

More information: Call 0330 159 8167 or e-mail us
Care Navigator

Care Navigator

The need

It’s massively challenging when people need to find long-term care for themselves, or for their loved ones. This can be when planning in advance, or it can be when circumstances suddenly change. There’s no single place to go for information – comparing care options and care homes takes a lot of time, energy and often specialist knowledge. And, of course, this is also an emotionally tough time for all involved.

The service

We provide expert support and guidance for those seeking to put care in place for themselves or loved ones. Our role is to both share the burden, making things easier, and to proactively manage the process. A named healthcare professional provides the kind of support and guidance that only years of experience can deliver – and brings about a faster result.

Features

  • A dedicated, named healthcare professional manages each case.
  • We take a thorough brief, based on the person’s specific needs – and assess possible solutions to best meet those needs.
  • We understand the complexities of comparing different care solutions.
  • We provide unhurried and detailed explanations of the options available.
  • We cut through a lot of the red tape often associated with sourcing care services.
  • We provide emotional support and unbiased help and guidance.
  • The organisation of second opinions for difficult cases.

Benefits

  • A faster, better resolution to each person’s care needs.
  • Reduces the risk of having to accept a less than optimal solution simply because time is pressing or alternatives are hard to find.
  • Sharing the challenge with someone who understands every aspect of it provides greater confidence in the choice of care options.
  • Unbiased help and guidance.

Expert help, from experienced nurses

Our service is entirely staffed by experienced nurses – people who not only understand the physical, mental and emotional needs of those requiring senior care, but who also are used to listening, caring and providing empathy. Their role is to understand a person’s specific needs and then to match those needs to the most suitable care – whether that’s to be provided at home, or in a care home.

Balanced, unbiased guidance

Our only concern is helping a person, or that person’s loved ones, find the right care. We’re not on commission. We don’t get any kind of financial incentive. Our service is either paid for as part of an insurance policy or other financial service – or is paid for directly by a customer. We provide guidance you can trust.

Related services


Case studies

See how we’ve helped others to find the right care or care home.


Peace of mind

To enquire about our Peace of Mind services, please get in touch.


Our clients say:

Partnering with MorganAsh has been a great success, we have received a first-class service ever since we started, and the partnership has been central to our success in the intermediated marketplace. We have had only one complaint in over five years!

Geoff Spencer, chief executive of Shepherds Friendly