Join us for an insightful webinar, where we will explore the newly established ISO 22458 standard designed to guide organisations in recognising and addressing customer vulnerability.

This webinar will provide an in-depth overview of ISO 22458, its key principles, and practical applications. Our expert speakers include Julie Walker from the BSI; they will share their knowledge on how to effectively implement this standard within your organisation, ensuring that your practices align with global best practices for treating vulnerable customers with the care and respect they deserve.

Attendees will learn about the specific requirements of ISO 22458, including identifying vulnerable customers, tailoring communications and services to meet their needs, and creating an inclusive environment which promotes accessibility and fairness. Additionally, we will discuss the benefits of adhering to this standard, such as improved customer trust, enhanced brand reputation, and compliance with regulatory expectations.

Join us to discover how meeting ISO 22458 can transform your organisation’s approach to customer service, making it more compassionate and responsive to the needs of all customers. This webinar is essential for anyone involved in customer relations, service design, and organisational compliance.

This event is currently in the planning stage. Topics may be updated and may change.