Upcoming webinars
Avoiding bad outcomes for vulnerable customers
Today’s webinar features Meg Kirby, founder of LegaCare, discussing the severe impact of ‘bad outcomes’ on vulnerable customers through powerful case studies. Johnny Timpson OBE adds broader insights.
Customer vulnerability and insurance claims
According to Which? around three quarters of car insurance customers reported that they were not given an explanation for rejected, partially accepted or disputed claims. Under Consumer Duty, customers should receive this information in an easy-to-understand format. We talk to Which? about this, and the broader implications for firms.
Sharing customer vulnerability data
As firms begin to identify their vulnerable customers, the repeated sharing of this information has become a significant pain point for vulnerable customers. Imagine – you’re already vulnerable and yet you have to repeat yourself to every firm. This webinar examines how sharing data can reduce this friction and improve the customers’ lives.
Meeting ISO 22458 – the customer vulnerability standard
Join us for an insightful webinar, where we will explore the newly established ISO 22458 standard designed to guide organisations in recognising and addressing customer vulnerability.
Customer vulnerability – will AI be the answer?
AI is being heralded as a silver bullet for many issues – and customer vulnerability is no exception. But how real is that assumption? Where is the technology now and what role can it play in identifying and managing vulnerable customers?
The commercial benefits of managing customer vulnerability
This webinar will discuss how prioritising customer vulnerability can be a key component of an organisation’s success. In today’s competitive environment, addressing customer vulnerability is not just a regulatory requirement but also a business opportunity.
Equity release and customer vulnerability
Equity release’s very nature as a product means that the need to assess, identify and manage vulnerable customers is always of paramount importance. This webinar tackles this topic in depth, with an outstanding lineup of contributors.
The FCA’s customer vulnerability survey
The FCA’s customer vulnerability survey, sent to many firms, is a clear step towards finding out the financial services sector’s progress on Consumer Duty. We discuss what can be learned from this exercise.