According to Which? around three quarters of car insurance customers reported that they were not given an explanation for rejected, partially accepted or disputed claims. Under Consumer Duty, customers should receive this information in an easy-to-understand format. We talk to Which? about this, and the broader implications for firms.

Today’s webinar features Meg Kirby, founder of LegaCare, discussing the severe impact of ‘bad outcomes’ on vulnerable customers through powerful case studies. Johnny Timpson OBE adds broader insights. 

AI is being heralded as a silver bullet for many issues – and customer vulnerability is no exception. But how real is that assumption? Where is the technology now and what role can it play in identifying and managing vulnerable customers?

This webinar will discuss how prioritising customer vulnerability can be a key component of an organisation’s success. In today’s competitive environment, addressing customer vulnerability is not just a regulatory requirement but also a business opportunity.

Equity release’s very nature as a product means that the need to assess, identify and manage vulnerable customers is always of paramount importance. This webinar tackles this topic in depth, with an outstanding lineup of contributors.

The FCA’s customer vulnerability survey, sent to many firms, is a clear step towards finding out the financial services sector’s progress on Consumer Duty. We discuss what can be learned from this exercise.