Vulnerable customer webinars
Catch up with our engaging, informative webinars about consumer vulnerability, Consumer Duty and more.
Don’t miss our upcoming customer vulnerability webinars
Webinar recordings
Consumer Duty, vulnerability and the later life lending market
A round-table discussion and Consumer Duty webinar, looking at how the FCA’s Consumer Duty regulations affect the later life lending market – with Linda Blackwell, Tony Crane and Andrew Gething.
How will Consumer Duty and vulnerability affect the retirement market?
A round-table discussion about the Consumer Duty and customer vulnerability challenges facing the retirement market, with Alan O’Neil, Tony Crane and Andrew Gething.
How to measure consumer vulnerability consistently
Chris Jones, Jonathan Warren and Andrew Gething how at ways to measure consumer vulnerability consistently, to meet the FCA’s Consumer Duty guidelines.
Meeting FCA guidance on vulnerable customers – part 2
Looking at data privacy, GDPR and signposting/treatments when a customer vulnerability is identified, to meet the FCA’s Consumer Duty guidelines and provide the best possible customer experience. A round-table discussion and Consumer Duty webinar with Helen Lord, Chris Jones, Jonathan Warren and Andrew Gething.
The FCA’s guidance on Consumer Duty and customer vulnerability
A Consumer Duty webinar and round-table discussion looking at customer vulnerability and why this, and the FCA’s guidance on Consumer Duty, is important – with Keith Richards, Chris Jones, Jonathan Warren and Andrew Gething.