Upcoming webinars
Sept
22
Beyond compliance: the commercial case for vulnerable customer management
Customer vulnerability is often considered purely as a regulatory requirement under the FCA's Consumer Duty. This webinar sets out the commercial case for treating vulnerability data as a strategic asset, not an overhead.
Oct
22
Vulnerable customers and economic abuse – recognising and responding to victim-survivors
Economic abuse is far more common than many in financial services realise. It rarely ends when a relationship ends – and is linked to the most severe outcomes of domestic abuse, including homicide and suicide. This webinar explains what economic abuse is, how it becomes visible to financial services firms, and how to respond safely and well.