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Helping vulnerable customers
MARS provides actionable next steps when vulnerabilities are identified, including practical help from both third parties and our own nurse team.
“The service has been amazing, from the initial support received from an in-house nurse, to being referred to a specialised mental-health therapist. The battle with depression has been very difficult but MorganAsh has helped me every step of the way.”
— Vulnerable customer helped by MorganAsh
Because simply knowing isn’t always enough
It makes good business sense to help vulnerable customers – as well as being the right thing to do. When a vulnerability is discovered, what do you do next? MARS includes a range of ‘treatments’ – next steps which are automatically recommended as required. These treatments and their triggers are configurable for each firm – and can be set to trigger depending on the product or service. To help new customers, we provide a set of initial treatments.
Real-time training
There are multiple options for treatments – and each firm will have its own vulnerability policy, setting out when these should be triggered for different products and services. Training customer-facing staff on every single treatment, especially when many may only be used infrequently, is not cost-effective. MARS is effectively a real-time training system, delivering relevant information at the time of need.
More than a software company
MorganAsh has twenty years’ experience in helping vulnerable people and offers a range of well-being services to enable people to cope with difficult times or get their lives back on track. The combination of automatically offered treatments and MorganAsh’s nurse-led well-being services provide a vulnerable customer support solution which we believe is second to none. We can also provide a mental capacity test where this may be in doubt and connect firms to solutions such as translation services to overcome communications issues. (Additional costs apply for some services.)