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Consumer Duty podcasts

Catch up with and subscribe to our industry-leading podcast on Consumer Duty and managing vulnerable customers.

Consumer Duty podcasts

Some of our latest thoughts and insights on a range of Consumer Duty and customer vulnerability topics, ideal for listening on the go.

Is asking about vulnerability too intrusive?

A Consumer Duty podcast (26:47)

In this episode, we discuss data and intrusion. Where can we obtain vulnerability data? Are we allowed to ask the consumer, and if so, are we allowed to ask intrusive questions? What has been the experience thus far, do consumers engage, and how do they feel about privacy and GDPR?

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We look at the issues, challenges and solutions for financial services firms needing to meet the FCA’s Consumer Duty guidelines.

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Consumer Duty expertise

Consumer Duty discussions, research, presentations, interviews and more.

Latest white paper Understanding the implications of vulnerability within Consumer Duty

Latest webinar The upside of vulnerability – matching services to consumer needs

Latest news story MorganAsh and Moneyhub join forces to address vulnerability and Consumer Duty

Consumer Duty software

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The MorganAsh Resilience System, MARS, helps organisations to demonstrate compliance with the FCA’s Consumer Duty regulations and puts consumers at the heart of their business.

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Consumer Duty expertise Consumer Duty discussions, research, presentations, interviews and more.

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If you are interested in any of MorganAsh’s services, please get in touch. We’ll be happy to help.