Lindsay had battled with depression for several years. The depression was first triggered when, after the birth of her first son, she was diagnosed with post-natal depression and prescribed antidepressants by her GP.

Ten years later, Lindsay still suffers with bouts of depression, triggered without a specific cause – it just comes and goes.

Lindsay decided to look for extra support in the form of counselling alongside her antidepressants; she was offered counselling from the NHS, but the waiting list was very long – and so she decided against it.

Looking online, she came across Peace of Mind – which offers counselling over the phone; she preferred this option as she didn’t need to meet a counsellor face to face.

Lindsay gave Peace of Mind a call and spoke to one of the team, who advised her they could offer telephone-based counselling as and when it suited her. A few days later, Lindsay was put in touch with a counsellor.

“I found the service to be flexible – and I like that. I needed counselling, but I wanted to split the sessions over a few months, as my depression can be up and down. The nurse was very understanding.”

Lindsay had three sessions of counselling over a consecutive three weeks, then had a break for two months, then she had another group of three sessions.

“The counselling sessions were great; I found the counsellor to be very understanding and easy to talk to, I would definitely recommend Peace of Mind counselling to anyone who needs it.”

The client’s name has been changed to ensure confidentiality.

Our clients say:

Put simply, those with the right data will be able to create compelling customer propositions pointed at defined consumer needs/problems and as a result will deliver good outcomes and avoid harms. Those who don’t have that capability simply won’t.”

Tony Crane, Crane Consulting